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Hi, Thank you for your comment. We would not recommend using a vinegar solution for descaling the appliance I'm afraid. I do apologise for any inconvenience this has caused. Thank you - EJ

Hi, I'm sorry to hear that! Could you expand on your issue, please? Thanks - Craig

Just bought a dishwasher with this. The only thing I care about is when the program will finish, which is pretty clear from the projected light anyway. I won't be connecting.

Hi, please see the following link for videos on the EQ9 coffee machine: www.youtube.com/@SiemensHomeUK/search?query=cleaning%20EQ9%20coffee%20machine I hope this helps. Thanks, Mandy.

Hi, thank you for your message. We would recommend the appliance is cleaned more frequently to prevent this from happening. Thanks, James.

Hello We cannot recommend the use of any product that has not been tested on our appliances, I am sorry. You can view our range of cleaning and care products via the following link: www.siemens-home.bsh-group.com/uk/shop/cleaning-care Thanks - Claire Siemens Home Appliance Customer Service

@@SiemensHomeUK ok I understand.

Hello Thank you for your comments, and we're sorry for any disappointment that you have experienced using the app. If you do need any further advice or assistance, our Home Connect Support team are available on 03447 360556 or email service.uk@home-connect.com and will be happy to help you. Thanks Your Home Connect Team

@@SiemensHomeUK Yes let me just annoy your support people about local fulfillment and the dreadful cloud API

We're sorry if you're experiencing difficulties in using the app. If you do need some further assistance, please call our dedicated Home Connect team on 03447 360556 or email service.uk@home-connect.com and one of the team will be happy to help. Thanks - Your Home Connect Team

@@SiemensHomeUK Problem, support, help, not working, triggerwords!

Hi, thank you for your message. Your feedback is helpful and will be noted for future improvements. Thanks, James.

It asks for a hub device

Hi, thank you for your message. Sorry to hear you're having issues connecting your appliance. Please kindly contact your local customer service team for further assistance. Thanks, James.

Hello, thank you for comment. I am sorry to hear that you are having an issue with your coffee machine, Please contact 03448928999 for further assistance on this issue. - Sam.

We're very sorry to hear of the issue with your appliance. We would kindly ask that you get in touch with us via any of the contact methods found at the link below, and we will be happy to look into this for you. Thanks - Claire www.siemens-home.bsh-group.com/uk/customer-service/contact

@@SiemensHomeUK Will do and thank you for responding.

You're welcome. Enjoy the rest of your day! 😀 - Claire

Hi, I'm so sorry you are experiencing difficulties with descaling your coffee machine. I would have to recommend that you contact our Customer service team on 0344 8928999. Thanks Charlotte.

Hi, Glad to hear that! Thanks - Craig

Hi, Thanks for getting in touch. Do you have the E-nr number of the coffee machine? Thank you Donna

I don’t have the e-nr, would be helpful if you could give some advice lol

Hi, As we don't know what model you are speaking off, unfortunately we are unable to. Please call our customer services on 0344 892 8999 Thanks, Donna

Hi Marcin Thanks for reaching out to us. Please contact us with your appliance E-nr number, via any of the contact methods found at the link below: www.siemens-home.bsh-group.com/uk/customer-service/contact Thanks - Claire Siemens Home Appliance Customer Service

Hi, thank you for your message. For further assistance on your issue, please contact your local customer service team, and they will be able to assist your further. Thanks, James.

Hi, There are quite a few convenience factors this unlocks depending on the appliance type (dishwashers can create remote programmes, you can check programme status on dishwashers, ETC), but this isn't essential, and the appliances can run fine without Home Connect. Thanks - Craig

Two reasons: 1. Telemetry and data collection 2. Cloud functionality Smart products for the average person all work over the cloud, so you can access them outside your local network, among other things. However there is no reason why there can't be a local-only option which respects user privacy. Even home assistant can only access home connect products in your local network through first contacting a remote api with your credentials.

Hi, thanks for your post. You can purchase the filter from ourselves. If you can please advise of the exact model number, I can assist further with this. Thanks, Mandy.

Hi, this will depend on the exact model and current issue. We would advise having the appliance assessed by an engineer if you are unaware of the repair/parts required.

​@@SiemensHomeUK It's an iQ500 - WM12T469ES/01. The issue is that it pauses after partially filling with water when it should be slowly tumbling the washing. It does this a few times until it senses that the drum hasn't moved and resets the program back to the start time and the two circle symbol with a padlock starts to flash. In the instructions it says that this symbol flashing means: When the program has started: The washing machine door is not closed properly. And later on it adds: Laundry may be trapped. Open and close the door again and press the ‹ button. ■ If necessary, push the door closed or remove the trapped laundry and then push it closed again. ■ If necessary, switch the appliance off and then on again; set a programme and apply the settings you require; start the programme. None of these reasons are why the drum isn't turning. The drum turns by hand with the normal resistance (drum belt fine), I've opened the screw-in drain plug (nothing there, spins freely) and drained the water from the machine from the small hose. I've tried resetting it by turning the dial to 6 o'clock, holding down the spin speed button and then turning the dial to 7'oclock. Doesn't work like it does on models with brushes but it now displays E:00 which I've read means there's no error messages. I've changed the locking mechanism as that worked on an older Bosch machine but not this time. The drum fills with water so there isn't a problem with the infill hose (removed and cleaned) and the drum drains so no blockages there (unclipped the black hose underneath, all clear). I've removed and replaced the connectors on the motor, nothing loose, so I'm left thinking there must be a problem with a motherboard somewhere or there's another way of resetting everything after a brain fart (turning it off and on again hasn't worked). I've just run a 15 minute express wash and after 3 minutes of water coming in and pausing, the clock reset back to 15 minutes whilst it drained the water. The main difference this time was that the two circled lock symbol didn't flash, it just sat there so I had to turn it off and unplug it so I could open the door with the manual lever. I'm guessing I'm going to need an engineer to test the electronics unless you know a secret memory reboot?

Hi, unfortunately we would only be able to advise in an engineer assessment. www.siemens-home.bsh-group.com/uk/customer-service/repair

@@SiemensHomeUK Yeah, I thought as much. One last thing, I just saw a video where I was able to go to P02 after doing the 6 o'clock reset and this allows me to do an automatic test. When I hit the start/pause button it beeps at me and gives me an E:51 error code. Can't find E:51 on any Siemens error code sites, any ideas?

Hi, it can vary per model and timing the error occurs, unfortunately tests via an engineer would be needed to accurately determine.

Hi Jimmi, thanks for your post. I am sorry to hear of this. I would suggest running the cleaning programme as well and cleaning the coffee and milk nozzles. If this continues then please call our customer service team on 0344 892 8999. Thanks, Mandy.

@@SiemensHomeUK hi thanks, i also notice that when making a cappuccino at 260ml it only creates one with around 150 ml

I am sorry to hear this, and would suggest the cleaning and if it does continue, then we may need to have the appliance in for more investigation. Thanks, Mandy.

Hi, we're happy to hear you're enjoying your Coffee Machine! - Thanks Brett

Hi, I'm really sorry for the issues you have experienced with your Siemens washing machine. Unfortunately I cannot advise what parts are required to rectify the issue you are having. I would have to advise an engineer inspection is arranged, you can do this by calling 0344 8928979. Thanks Charlotte.

Hi, this will be advised in the user manual. Please contact us on social media @SiemensHomeUK to discuss further. - Kieran

Hi, this would be model dependent. Please contact us on social media @SiemensHomeUK with your full E-nr number, and we can look assist further. - Kieran

Please ignore - I managed to get it off!😂

Hi Catherine, we're sorry to hear that you're having some issues in removing this part. If you so need any further assistance please do not hesitate to contact us on 0344 892 8999. Thanks - Claire

Hi Erik, thanks for your post. I am sorry to hear of the issue you have with your Siemens Washing Machine. In order to assist further, can you please call our customer service team on 0344 892 8999, with the E-nr and FD numbers of your appliance, and we can then look at how we can assist further. Thanks, Mandy.

Hi, I'm really sorry to hear this. I would have to recommend you get in touch with our Customer service team on 0344 8928999. Thanks Charlotte.

Hello, thank you very much for getting in touch. You can change the temperature the coffee brews at in the settings of the machine, but we would also advise that for the best coffee temperature you should use a warm cup, such as rinsing the inside of the cup with hot water before the coffee gets dispensed. If using a programme with milk, we would advise for the milk to be warmer than straight from the fridge, so letting it warm up slightly from fridge temperature can help with better results. - Thanks Brett

Hi, We would recommend rinsing the milk system at the end of each day you use it, to keep it clean and clear. Thanks - Craig